Collaboration

We’ve spent decades learning, improving, and perfecting infrastructure technologies. Our team of experts has been designing and implementing the IT infrastructure behind services you use every day. If you swipe a credit card, stream a video, upload a photo to the cloud, purchase something online, check your account balance, or talk on the phone, chances are you have used a service designed or implemented by one of our team members. We can provide that same expertise directly to you.

VoIP / Voice Gateways

Voice gateways connect your office to the rest of the voice world. Features such as gateway redundancy, toll bypass, and autonomous dial plans should be set up optimally — and gateways can also provide transcoding, conferencing, music on hold, call routing, voicemail, and automated attendant. Our experts will deliver a complete gateway solution optimized for your environment.

PRI Circuits

PRI has long been the standard for delivering voice service to enterprises, and PRI circuits are still in use today, requiring an ISDN card in the voice gateway. We will optimize your PRI circuit design — or help you move to a SIP trunk.

SIP Trunk Integration

SIP (Session Initiation Protocol) is the predominant protocol for integrating VoIP systems — connecting your internal voice services together and linking to your service provider over IP transport. We have spent more than a decade perfecting SIP integrations and will gladly put that experience to work for you.

Call Control

Communication managers and PBXs are the brain of any phone system, and every call-control platform includes a vast feature set you have probably already paid for. Let our team of experts unleash the full power of your voice system.

Voicemail

Voicemail has grown up: see messages on your phone screen, have them forwarded to email on the device of your choice, or integrate voicemail fully with your mail server. Your voicemail system can even provide simple auto-attendant features.

Next-Generation Team Collaboration

Slack, Zoom, Webex, Jabber, Jira, Confluence, Trello, Asana, BlueJeans — they all offer next-generation collaboration: persistent chat, remote whiteboards, screen sharing, conferencing, file sharing, and project management. Some are complementary, some competitive. We will help you choose the right tool suite and integrate it with your phone system wherever possible.

VoIP Business Continuity

VoIP eliminated the need for separate phone infrastructure, but it also spans the domains of the network team and the voice team — and a failure in either can take down service. Because every Ineapple engineer is certified across technologies, we are uniquely qualified to deliver the best business-continuity outcome for your voice infrastructure.

Cisco CUCM Expertise

Call Features

  • Call park
  • Call pickup
  • BLF speed dial
  • Call queuing
  • Call hunting
  • Meet-Me

Dial Plan

  • Globalized call routing
  • Local route groups
  • Time-of-day routing
  • Application dial rules
  • Digit manipulation

Media Resources

  • Trusted relay point
  • Music on hold
  • Conference bridge
  • Transcoder/MTP
  • Annunciator
  • Media route groups

Mobility

  • Extension mobility
  • Device mobility
  • Mobile connect
  • Single number reach
  • EMCC

Call Admission Control

  • Enhanced location CAC
  • RSVP
  • SIP preconditions

Vendor Expertise

We work with the industry’s leading collaboration vendors.

Cisco
Microsoft
Citrix
Cisco
Microsoft
Citrix

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